“Your company values are the DNA of your culture.” For your values to flow through your organization, they must co-exist and not contradict each other or your desired culture. More importantly they must be aligned with how your organization operates and executes every day. That means making sure your policies, procedures and for that matter… Read More

WHAT DOES POOR CUSTOMER SERVICE LOOK LIKE? Have you experienced poor customer service recently despite the claims of many organizations to provide great customer service? If so, you are not alone.  We can blame some of this failure on technology. When is the last time you called an organization only to spend several minutes going… Read More

We are excited to announce the launch of our new website and blog. Please check back frequently to learn the latest updates on Talent Management and Business Consulting.  … Read More